HotelSurfs Best Price Guarantee

HotelSurfs offers Best Price Guarantee to its customers. Any customers have reserved a hotel room through HotelSurfs and provide proof that they could book the same room for the same dates at a lower rate that is viewable and bookable on another website, HotelSurfs will either match that rate or beat it.


A. HotelSurfs will match the rate of the other deal if:

  1. Customers have contacted HotelSurfs immediately after booking with all the details of the other deal including a link to the offer on the website and the exact price being quoted.
  2. The other deal is bookable online and is still available when HotelSurfs checks.
  3. The other deal is subject to the same booking conditions and cancellation policy customers opted for with HotelSurfs. This means:
    • It is the same property
    • It is the same room type, apartment type, etc.
    • It is for the same check-in and check-out dates
    • It has identical room conditions attached (including the meal plan, cancellation policy, package offer, etc.)
  4. The conditions of the customer’s booking made with HotelSurfs still allow penalty-free cancellations and modifications.
 

B. HotelSurfs Best Price Guarantee offer DOES NOT apply if:

  1. Customers book through a website that doesn't reveal which property or accommodation type customers will be staying at until after customers booked.
  2. Customers book using:
    • Special membership rates
    • Private rates
    • Corporate discount rates
    • Group or meeting rates
    • Frequent stayer rates
    • Loyalty points
    • Hotel rooms sold as part of a travel package
    • Any reward programs or special promotions made available through the accommodation provider
    • Any organization with rates intended for a specific group of individuals that are not meant for the general public
  3. Customers don't contact HotelSurfs until after customers have checked-in.
 

C. Submitting a Claim

Please collect the following information before completing the Best Price Guarantee Claim Form.

  1. HotelSurfs Booking number.
  2. The address of the website where the better rate was found.
  3. The name of the hotel, city and country.
  4. Customers can attach up to five screenshots of the competitor site in which the Room availability, Room Type, Promotion type and Room Rate for the required dates of customers’ stay are clearly indicated.
 

PLEASE NOTE: Customers don’t need to make a booking on the competitor website, just show HotelSurfs the comparison.


Terms and Conditions

  1. HotelSurfs Best Price Guarantee applies to confirmed bookings only. Customers must provide their HotelSurfs Booking number in order to make a claim.
  2. HotelSurfs has the right and discretion to determine the validity of any claims, including but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms and Conditions, and Claims processing requirements.
  3. HotelSurfs Best Price Guarantee cannot be combined with other offers or promotions.
  4. HotelSurfs reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee at any time.
 

Any questions regarding claims should be directed to SurfsCare 24/7 Customer Support team.